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Hi,
I just want to go over a couple of things to make sure you have everything you need for the update for your Storm. First, on your PC, you should have loaded the Blackberry Desktop Manager. Next, you will need the OS 5 upgrade file for your Storm which can be downloaded from from Verizon at http://vzw.smithmicro.com/blackberry/download.aspx?ct=personal. You will need to click on the file you download from Verizon and it will install and integrate with the Blackberry Desktop Manager. Then, you connect you should back up your device before you do anything else. Then connect through Blackberry Desktop Manager with the OS integrated, you will begin the installation of the update. If it does not work after doing the above, you need to try upgrading from a different computer. As the previous person suggested, maybe one of the local Verizon stores would be able to do this for you, especially if you bought the phone from that particular store.
Doc
