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Re: Backberry Z30 Screen Will Locked Up

Community Manager
Community Manager

That's a great question, Kiptex1. Before you do so, I would recommend backing up your device if possible, either from a cloud or Blackberry link. Here is how to restore your Blackberry to Factory settings:

Iniciar BlackBerry Link.
From the Windows desktop, click Start > All Programs > BlackBerry > BlackBerry Link. Uso your USB cable, connect the BlackBerry 10 smartphone to the computer. Haz clic the device tab (located in the lower-left; to the right of the computer tab).
El nombre de la pestaña varía según el nombre del dispositivo.
Si aparece, ingresa la contraseña del dispositivo. Haz clic Configuraciones ( ícono de rueda dentada ubicado en la parte superior derecha). Haz clic Restore Device Data(located on the left; below 'Backup Now'). Haz clic Restore to factory settings(located in the upper-right). Haz clic Restore (located at the bottom).
Do not disconnect the BlackBerry 10 smartphone from the computer until the restore process has completed.

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