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First off, congratulations on your new BB Z10. It's a great phone, despite what the mass media is reporting about BlackBerry devices. My advice to you would be to take a surf out to crackberry.com and take a look at the threads concerning the 10.3.1 update. You'll find several threads that have step-by-step instructions on how to update your Z10 on your own. I also have a Z10 with Verizon and decided to take the plunge and do the update myself. I'm certain that Verizon would recommend against doing this, but, after thoroughly backing up the device, I applied the update. Version 10.3.1 is excellent. Being that we're in June and the first iteration of 10.3 was released in February, I'm uncertain as to when or even if Verizon will be releasing this update for first generation BB10 devices. That having been said, it is possible to do it yourself and it does work.
Enjoy your Z10! It was good on 10.2. It's even better on 10.3.
