View discussion in a new window
I have a BB Bold 9930 that is totally dead. I purchased, installed and charged a new JM1 battery and it's will not activate/turn on/work. Took the phone to two local Verizon stores ... no one could offer a solution. The first store was a retailer who wasn't at all interested in assisting me with the problem - the salesman just want to sell me a new phone although he knew I'd need to pay full price for a new phone (building his commission base). The second was a Verizon store. The ver helpful rep, after some testing, simply said, "This phone is dead do you have another that we could use until your contract is up?". I did have a BB Tour with me and she reactivated that to assist me.
My dilemma is that I had this BB Bold for less than 18 months and Verizon seems to consider it a throw away. Is there somewhere that repairs BB?
Any help is appreciated.
