I am having the same problem with the Keyboard. It has happened twice and I have only had the phone 1 month. I was on the phone for over an hour today with Verizon and Blackberry and both companies have refused to give me a new replacement since it is 6 days over 30 days. Blackberry admits the keyboard is faulty and I believe this is a problem they have seen before. Good luck taking it to Verizon. I have been a Verizon customer for 20 years with 3 phones on my plan and they obviously don't care if I leave. They will be able to collect a termination fee and will leave me with a blackberry that I paid for and is useless. This had been very disappointing.