View discussion in a new window
That's odd. You say this has happened before... it sounds like the keyboard is faulty if the letters won't type. How old is the 9650? Is it still in warranty? A CPO replacement may solve the problem - I'm using a CPO and it's been just fine.
My first thought was to do a battery pull, but you said you'd already tried that. Is there a game or other program running in the background that maybe uses those keys and has them reassigned? Use the Alt + back arrow key to see all the open, running programs, close any you don't need (there are 5 or 6 that will be open regardless - browser, Home, phone, messenger, messages).
