Reply to Message

Is Backup Assistant installed on your Blackberry? Try accessing it through the phone rather than through the website - go to the BU app on the phone, and restore contacts from the website.

If you don't have BU installed on the phone, then install it, and it should detect that it is a "new" device and will; ask if you want to restore contacts. If the contacts on the website are the correct ones, then proceed and you should be good to go.