View discussion in a new window
Hi,
If you updated your device's software with the Blackberry Desktop Software, it should have saved a copy of your contacts in a default backup it performs during the initial installation. Look in your My Documents folder and see if there is a file named Backupxxxx.ipd. The file with the .ipd extension is the backup and if you have it on your computer, then you are in luck. All you need to do is to use the Blackberry Desktop Software to restore your previous settings and your contacts will be restored.
If you unplugged your phone during the installation proceedure, then chances are the software did not get installed properly on your Bold. If you are having problems with your device, then you might want to reinstall either the latest OS 6 software or downgrade back to the OS 5 operating system for your device. The installation time for upgrading your device's software can vary, but usually takes about 35 to 45 minutes. If you have problems, you can go to a Verizon store, not one of the kiosks, but one of the corporate stores and they will load the OS for you to get your device up and running, if it is not running properly.
Hope this helps,
Doc
