Reply to Message

 Try doing a soft reset on the phone steps are listed below, once that is done do a PRL update on the phone by dialing *228 option 2. Then make sure that your email setting on your blackberry is still set up in the correct format.

To perform a soft reset, complete the following steps:

1. Press and hold the Altkey on the BlackBerry smartphone.
2. While holding down the Alt key, press and hold the Right Shiftkey.
3. With both of those buttons still pressed, press the Backspace/Deletekey. The display on the BlackBerry smartphone turns off to indicate that the reset has started, and the keys can now be released.