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Hi,
There is an option in the Sounds profiles that you can alter to your tastes. Go to Sounds>Edit Profiles> and select the active profile you are using, in my case it is Normal. Scroll down to Other and expand it. There you will see Visual Voice Mail-New Voicemails. You can check which Ringtone to use, the volume and other things. After you adjust what you want, press the Menu key and Save and then exit. If that does not work for your problem, then try uninstalling the app and reinstalling it. Hope this helps.
Doc
