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Replying to:
Re: BB Tour 9630 v5.0.0.732 re-boot issues
MorganB
Specialist - Level 1

Try to perform a handheld wipe to your device to prevent your device from re-booting after sending messages. Follow the directions below:


Warning Performing this procedure disables all data services (web browsing, email, etc.) and removes all data (passwords, contacts, etc.) from the handheld. Before clearing the handheld, ensure there is a recent backup of the data.


 

  1. From the Homescreen, press the Menu button.
  2. Select Optionsthen press in on the trackball.
  3. Select Security Optionsthen press in on the trackball.
  4. Select Security Wipethen press in on the trackball..
  5. Select the data to wipe.

Note The data is selected if a check mark is present.

  • Email, Contacts, etc.
  • User Installed Applications
  • Media Card 
6. Enter blackberry, select Wipethen press in on the trackball.

     

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