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Replying to:
Re: Fluctuating signal on Tour
JPPark
Newbie

Hi Pure and StreetDoc,

 

I took Pure's advise and took the phone into the VZ store. After the condescending rep tried to tell me that I'm imagining things, she got me on the phone with a tech support person. The tech went through phone settings, discovered that the Home SID setting was off and missing password. After setting and saving the small black clock, like the hourglass on a pc, kept coming up. Then the signal went from 5 bars to 2 bars, in the store with the tech on the phone.

 

He said that he had seen the fluctuating signal problem once before. He gave me two options: 1) hard reset 2) reinstall OS. Decided that hard reset would not change anything since this is how the phone's always been. He is supposed to call me to walk me through reinstall.

 

With the previous fluctuating signal problem, they also did a reinstall.

 

I will keep you updated.

 

Thank you.

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