View discussion in a new window

Replying to:
Re: Trying to update storm to 5.0 help
StreetDocRN
Champion - Level 1

msagkittykat wrote:

I am going through my blackberry desktop manager and it gets passed the first two completed and then rolls back

 

error: A fatal error has occurred while updating your device software. Please try again.

 

I have tired 5 times now and nothing??


Hi

You probably need to try a clean install of the OS.  There are some good tips with pictures on Crackberry found here for properly installing an OS upgrade.

Doc

0 Likes