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well, just got off the phone with Lisa from Verizon. Seems to be a hardware issue and she said that it's basically done for. Good news is that it was under warranty so they are sending us a replacement phone...which I will definitely be getting insurance on in case anything like this happens again, or worse. I realize with a 3 year old that this is definitely going to be a must for us. I just dread her dropping mine in the toilet or something. So, it worked out and I'm a huge Verizon fan now.
Now let's just pray that this doesn't happen to mine now.
