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Re: Voicemail notification icon always defaults to visual voicemail on pulldown menu. How do I get it to go back to dialing *86? I did not authorize the visual voicemail app to run in the 1st place
Dave-in-Decatur
Specialist - Level 2
โ€Ž07-28-2015 08:42 AM

I don't think that's what the original poster was asking. If I'm understanding correctly, I'm having the same problem.

I don't subscribe to Visual Voicemail and I don't want to. What I want is to stop Visual Voicemail from sending notifications when I have voicemail activity, and just get a notification from basic voicemail that I can tap on and automatically dial *86 for voicemail. On my previous Verizon phones, that is what happened. On my new phone, a Samsung Note Edge running Android 5, if I get a voicemail it is Visual Voicemail that sends the notification, and the only thing that happens when I tap that notification is a series of options to sign up for VV. It never takes me to plain basic voicemail.

So: does anyone know what setting we need to change on our phones to have voicemail notifications that do not involve Visual Voicemail, but just take us directly to the phone with *86 dialed automatically? Thanks!

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