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How did my voicemail disappear?

jmh5
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I'm using a Samsung Galaxy S5 and sometime recently (I don't know exactly when) my voicemail disappeared. I have been using the same number since 2004 or 2005 and I've had the voicemail set up since then. Last night my fiance called me twice and each time it rang once and went to a message saying that the voicemail was not set up yet. I'm currently waiting for a call about a job interview and people who don't have reliable phones often don't get considered, so it's really critical that I get this fixed! How do I fix this so it doesn't happen again? Does this have something to do with the visual voicemail I refused to setup? Is it another Lollipop problem?

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