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It's frustrating to have to do a factory reset on my phone and have to download everything all over again. I understand you are trying to help and I'm sorry if I was rude. Everyone I know that was pretty much forced to download the new update had numerous problems on their phone as well so it didn't seem to me to be an isolated incident. It is working well now after a factory reset but as I said, it's frustrating to have to input all my accounts into the phone again. I do thank you for your help and sorry for being rude.
