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blendingjake, updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your phone as that second update didn't appear to install; but we will cover some troubleshooting for you. We have a software repair tool that helps in instances when the software doesn't install properly. It can be found here: http://vz.to/1F7EAs2 . Once you have the Assistant installed, use the following link to assist with the software update/upgrade: http://www.verizonwireless.com/support/knowledge-base-80200/ .
Hope this helps. Please keep us posted.
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