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The last thing we want is for you to have to factory reset the phone. Do you happen to have Google+ installed on the phone? If so, please uninstall the latest Google+ version 5.0.0.85934159 from the Play Store. TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
