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I have two on my account that both have issues since the 5.0 update and I realize they're asking questions they are told to ask, but at this point, I've been asked the same questions every time I talk to customer service so it's like a broken record.. "We want you to still like your phone, have you tried safe mode? have you tried turning it off and taking the battery out? have you tried not using any extra apps? have you tried a reset on it?" I couldn't get my phone to respond to the touch screen last night. I left work with 17% battery power last night (after charging it twice yesterday to 100%) and couldn't operate the phone to respond to messages or make calls. I'm feeling like switching to Verizon was a HUGE mistake..and being that this is my ONLY phone, it's REALLY hard to call Verizon and trouble shoot the phone that I'm calling on while I'm on it..
