View discussion in a new window
To Disable Visual Voice Mail
Sign in to your My Verizon online account. On left side of page find the drop down menu.
Click to open menu, then go to change features and locate Basic Visual Voice mail.
Locate the button Basic Visual Voice Mail and click the Red Remove Box.
Scroll down until you see the listing: Basic Voice Mail, Visual Voice Mail etc. and click the Red Add box by Basic Voice Mail to add on this service.
When you're done making changes click next at the bottom of the screen and then ok.
Go into your device and set up your required Basic voice mail program. You may continue to receive error “new voice mail message for a period of time”.
