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Once again, you people try to sidestep the issue of a poor customer experience by trying to sell me something new. If it was just the transition period issue, why would the problem persist three months after changing plans. there is no getting around the fact that your store rep sold me something that you claim does not exist to be sold. And your solution is to hope that I will just go along with whatever else you try to sell me now as a result of your mistake.
