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k9ontime,
Hearing that you are having some trouble with this phone is certainly concerning and we do want to get to the bottom of this for you. Basic visual voicemail is no cost at all to you to use the service. If you would like to use the basic visual voicemail, you can follow the steps here http://vz.to/XMEq5K to reset the application. Try this and keep us posted on the outcome.
CandiceH_VZW
Follow us on Twitter at @VZWSupport
