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Hello NY2j, let's get to the bottom of this together! You can replace the phone under manufacturer's warranty if still within the timeframe. View details: http://vz.to/1iiflEz you can contact us via these mediums to have the phone replaced as well: http://vz.to/19p59Ec Have you tried placing phone in safemode: http://vz.to/1dRPmjq or a hard reset to see if the issue can be resolved http://vz.to/1l8JXKh .
WiltonA_VZW
VZW Support
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