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Replying to:
Re: HTC One headphone jack stopped responding? Phone within one year warranty.
vzw_customer_support
Customer Service Rep

NY2j,

Great to hear your phone has no damage, and works while making calls and using the speaker. We definitely want to ensure your phone is working as well when using the headphone jack, so let's works this out. Please send me a follow request and then a direct message to further assist you. http://vz.to/1fbIKzK

KarenC_VZW
Follow us on Twitter @VZWSupport

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