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Re: Stratosphere screenshot on video blackout?
vzw_customer_support
Customer Service Rep


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
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