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I'm sorry the transfer is not working jandives but we can help. Are you using any other applications for storing your files (Cloud or Backup assistance)? Here is a link to transfer music http://vz.to/18w5cmT . Here is a link to transfer pictures http://vz.to/HsghsA . Here are some other helpful links :
http://vz.to/184MPF2
http://vz.to/IxGxlt
Keep us posted and let me know if the information above is helpful.
KinquanaH_VZW
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