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We read discussions from various people blasting Verizon Support. Okay, I am going to do the exact opposite. I am having problems with dropped calls. Not just my Samsung Galaxy Note II, but also with my Motorola Razr Maxx. I also had that problem with a now returned Motorola Razr M. A week ago, I called support for that problem. Talked to a guy named Tom, I believe. He was very helpful and we talked for a bit. We finally decided to go to Network Mode and change it from Global to LTE/CDMA. I told him I'll give it a try. Yesterday (Sunday) I called a friend. We were talking for about 20 or 25 minutes when the call was dropped. So today I called Support again. This time I talked to a guy by the name of David. He checked and double checked and automatically reset both my phones. We talked somemore and he said that if I had another dropped call, dial ### and send. Both gentlemen were quite professional and extremely helpful. I have never had a bad experience in either the Verizon store I go to or on the phone to Support. I have nothing but praise for Verizon personal.