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fvlchek, we want this issue to be duplicated with you too! I can address your equipment concerns. Your device is covered by a one year manufacturer warranty. We will provide you the same make/model device that you currently have. We recommend that you bring your device into a store to have it evaluated. http://vz.to/1aDzA92 If we're unable to resolve this issue after troubleshooting, then we will provide you with a replacement device as long as there's no physical or liquid damage.
LasinaH_VZW
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