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Replying to:
Re: Locked out of my phone!!!
msturgis
Contributor - Level 3

WOW!! Lots of people with little or no knowledge trying to help - more dangerous than not helping at all.

OP, power down your phone. Press + hold the volume down key + power at the same time until you see the message about permanently eraseing all data. Release the keys, press power key twice to select and the confirm the operation.

More info: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49821