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Hi sfoody123,

Thanks to the community for your input! To piggy-back off of your posts, I would like to add that messages are held in the system for up to 5 days. If they are not delivered to the handset in that amount of time, they will not be delivered. So, if you turned your phone off and it has been more than 5 days, some messages may not come through, depending on when they were sent.

I'd like to ask if you have been able to place a different device on this line yet? Have you gotten the messages sent to you? I'm hoping that you have. I think the additional information about the time frame in which they can be received may be helpful for you.

Another post mentions that your phone has liquid damage. Do you have insurance on the device? If so, you are able to file a claim at http://www.phoneclaim.com/verizon or by calling 888-881-2622, to speak with the insurance company directly, to get a replacement. You can also check your My Verizon account for your eligibility date to get a new phone. Because you are able to transfer an upgrade from line to line, I would also recommend checking any and all other lines on your account, in case any of them are eligible for an equipment discount. When using a VZW phone, just call #UPG and send to check eligibility.

If none of your lines are eligible and you do not have insurance, you have the option to use a phone from a friend or family member, or one purchased from a third party, as long as the device is compatible with the VZW network.

Thanks very much,

Christina B
VZW Support
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