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revtsk, please make sure that your Visual Voicemail app has the most recent update. If that isn't the problem, please try uninstalling the app, then reinstalling it and let us know if any progress has been made.
StephannieP_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
