It had a number assigned to it when we picked it up and the number to port to it is from a track phone. I have spoken to Verizon several times and they say it should be working. When you look at the info unerr phone info it shows the number that was on it when we picked it up. I also checked the port status at Verizon and it says a port request for the number from track phone hasn't been received. I really don't know what to do next.