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Re: Lost contacts...most by not all.
alans_vzw
Verizon Employee

Ralphcrowder, losing your contacts is never a pleasant situation and I'll be glad to help ensure we get your contacts restored one way or another. Ann154 has a good point as your contacts may have been backed up via Google directly if they disappeared on your current phone. Have you yet been able to confirm or check if your contacts were backed up via Google or Verizon Cloud?

Google Contacts can be restored via this link: Import, restore, or back up contacts - Contacts Help https://support.google.com/contacts/answer/1069522?hl=en

Verizon Cloud Contacts can be restored via this link: Restore Content - Verizon Cloud - Android Smartphone | Verizon Wireless

Keep in mind Contacts or Connections are not listed in the Verizon Cloud restore but are part of the restore process as long as you either select Calls or Messages from the restore options. I hope this information helps going forward.

Alan_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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