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Tlyna52,
There's nothing more important that for you to be able to make and receive calls, so it's a must that we get your phone up and running as soon as possible. You mentioned that you just received the replacement and it's not recognizing the SIM card. Are you using the SIM card that was used in the previous phone? Have you tried removing and reinserting the SIM card Remove SIM Card - Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) | Verizon Wireless . Are you able to try the SIM card in a different phone to make sure the card is not defective?
ShawnteJ_VZW
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