View discussion in a new window

Replying to:
Re: Apps continue popping up with out touching screen.
vzw_customer_support
Customer Service Rep

We understand the importance of having a properly working device, kasi7526. I know I depend on mine daily and would be frustrated that apps were launching on their own. I would like to gather a few details to help isolate the issue. When did the problem start? Is your Android software and apps up to date? Here is a link with steps to check in case: https://www.verizonwireless.com/support/lg-k20v-update/   

Has there been any physical or liquid damage on the device?

 

GinaU_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes