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I ordered a new phone and accessories on Saturday 3 days ago for next day shipping. I understand that since I did it on a Saturday I wouldn't be getting my phone until today, Tuesday. However, I've been checking up on my order status all day and it continues to only say "processing". It is now almost 6:30, which leaves an hour and a half for my phone to arrive but the status still says "processing". I asked a customer service agent using the online chat yesterday when my phone would be here and she replied that it would be here by 8pm today. How could it possibly be here by 8pm if it hasn't even been sent out to be delivered yet? I expect to have my order when I am told I will have my order. If I was told the truth, that it would be here later than expected, I could have dealt with that. But instead I was lied to. I do not appreciate being lied to by a company that is supposed to care about its customers.
