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Visual voicemail showing up like dial-in voicemail on new LG K20 V
davempls
Newbie

My mom and my dad both got LG K20 V phones and we added them to our family account. Both are working fine except my dad's is correctly showing the visual voicemail (list of messages, listen on phone with play button, etc.), but my mom's phone is making her dial into voicemail each time, and doesn't show a list of voicemails on the phone. They both launch the same default Verizon voicemail app on the phone, and as noted they both have the same phone (LG K20 V).

The only thing my mom and dad don't have in common is my dad moved to our Verizon account from Sprint, and my mom had already been a Verizon customer before she moved to our account, using a "dumb phone" (flip phone). What could be the problem with her voicemail?

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