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Re: Galaxy J7 V

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Hola marycarolyn,

I'm sorry for any issue in getting the photos you want on your phone. I'd like to clarify what you're trying to do, to make sure we're on the same page. What application are you in? Are you able to capture photos from other applications? How are you trying to capture the photo? Please clarify, so we can get to the bottom of this for you.

ChristinaB_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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