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Hi I have a two part question:
I don't understand why my internet service is not available whenever I am on the phone? It is very inconvenient not being able to look up something while on the phone so I can answer some question immediately. Instead, I had to hang up and look up the information then call the person back.
Hope there is a solution for this problem.
My second issue is dropped call and no signal. This happen many times a day and at various locations: Pittsburgh, Reno, Long Beach, Los Angeles, often time it will be no service or 1X and even if there is 3G or 4G the bar is either 1 or 2 which I couldn't call nor use the internet.
I had tried to work with your technician for many times and even switched a phone but still no luck.
Could anyone else possibly have the similar issue or solution to my problems?
Any help is greatly appreciated.
Sincerely,
