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MYKE2492 - Being able to charge your device is crucial. I apologize for the issues you're having with your device. Especially when you just got it last week. I am confident that we can resolve the slow charging issue your device is experiencing. Are you charging your phone on a PC with the USB cord or are you charging it on an electrical wall outlet? What software does your device currently have? Settings>System updates>Check for new system updates.
JacobV_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
