I know how much I depend on my device so, I'm sorry to hear a customer having these issues. We are here to make sure that we get this resolved. I know that if this device completely runs out of battery, it can take 18-20 minutes on a charger before it responds. Please check for that. If that isn't it, please try this link: http://www.verizonwireless.com/support/knowledge-base-117689/. Did anything happen to the device before the trouble? Is there any physical or water damage? Let's get this resolved.
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