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Replying to:
Re: Lost photos
vzw_customer_support
Customer Service Rep

Jimvango, we know how important it is to have all your photos. Depending on the phone model you have, the photos may have just been moved. Once way to locate them is to use the My Files app on your phone to look for them. Another option is to connect the phone to your computer with the USB cord and look through the files of your phone while on your computer. What make and model phone do you have?
StevenG_VZW
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