We want to make sure that we do all that we can to assist you in enjoying your wireless services with us. That is our commitment to you and I want to refresh that commitment today. In order to assist, I have some questions for you so I can get a better understanding of the issue. May I ask were you attempting to transfer the 10GB wirelessly? If so then are both of your computers Windows based or Macintosh? Can I assume that the information that's being transferred is native on the old computer? As you share the details then we can assist with a solution.
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