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4G: Reached 75% of data cap while predominantly using WiFi.

IscariotSXIII
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I received a notification stating that I have reached 75% of my data cap, yet I have predominantly using WiFi. When i check both Verizon wireless app and the Verizon wireless website, It shows that I have used only 45% of my data cap. Is there a Verizon wireless employee available to help me with this problem? I do not want to incur an overage that should not happen.

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