Thanks for the answer. That's really disheartening. There are 5 towers within 3 miles, and the service is great outside of my building (I'm in the country's largest media market). So I think a relatively simple solution exists without having to put in new towers-just a little rearranging. I'm also a little peeved that the customer service person said that most likely nothing will be done. I hate that they're not even willing to try. Very bad customer service. For me, I'm willing to go on 10 calls if that means I'll get the ETF waived.