The online pre-paid activation (Activate Your Verizon Wireless Prepaid Phone) gives the option to port in a number from another carrier. I selected that option, filled out the forms, and success... Ver más...
The online pre-paid activation (Activate Your Verizon Wireless Prepaid Phone) gives the option to port in a number from another carrier. I selected that option, filled out the forms, and successfully activated my phone. The following day I called the VZ Porting center at (877) 567-4899 and discovered that there was no record of the port request . I asked the rep from the port center to please inform technical support of the glitch, to prevent other customers from having the same problem. I also described the issue to a customer service representative over 'live chat'. Neither rep was able to give a tracking number, trouble ticket, or any reference number to track this issue. How is followup possible? After the 'live chat' I was given a a survey to fill regarding the 'live chat'. I answered the survey and requested that a log of the 'live chat' be emailed to me. The email never arrived . (Yes, I checked for it in my spam) I hope that this forum is the best way to redress these issues.