On Friday Dec. 20, 2013, I went in to a Verizon Premium Retailer in Glendale, CA to explore a smart phone that would do well for an active person. A sturdy phone. I was asked for my phone no.,...
See more...
On Friday Dec. 20, 2013, I went in to a Verizon Premium Retailer in Glendale, CA to explore a smart phone that would do well for an active person. A sturdy phone. I was asked for my phone no., social security last 4 digits and the password for my account. All this in a store full of people close by to hear. I think the sales routine for store personnel should be first to explore what the customer wants and collect info privately. She refused to help me unless I called Verizon for my password. The password could be something a customer enters on a keypad so its kept confidential. My visit to this store resulted in my walking out because the other person working there told me I could not speak with them as I was speaking. I just wanted to explore possibilities of a phone and service. I was told I wasn't behaving right for her. I was shocked at this rude come back to me when the other girl was entering in my drivers license info from my ID. I asked for my ID back upon being spoken to this way. The girl delayed in giving it to me. I then left, saying nothing except have a nice day. She then yelled at me Merry Christmas and I said the same (not yelling) back to her as I exited. It was a very strange customer service experience at this store. This staff is not trained to be customer friendly and find solutions to customers who come in to spend money in their store. I'm sure I'm not the only person who would question giving up all this personal data. Why so much ? I can only think that she didn't like my frustration with the several steps to get into my account and didn't want to move on to show me a brochure or a sheet of paper with the basics. She was not going to help me with any information on Verizon Wireless services unless I gave up all this personal information so everyone could hear it. Wrong. She had no business telling me about my behavior. I was just asking for information on available phones and plans. It was an awful experience to be spoken to that way by this person. I'm further concerned by the fact that my driver's license info has now likely been compromised. Is it my appearance she didn't like? Her customer service to me was going to be her way or no way. I want the manager to know about this and I want an apology. I still do not have my questions answered about a new phone and service.