sheritah_vzw's Posts

I rely on my messages to work all the time, nanvan45. We're sorry to see that this has become a problem for you.How does the stock text messaging application work? As for Messages+ have you tried to uninstall and reinstall the application? SheritaH_VZW Follow us on Twitter @vzwsupport

It's important that your notifications are working properly. I would feel concerned if my notifications stopped all of a sudden.  We'll figure out what happened. Which make and model phone do you have? When did you notice this change? SheritaH_VZW Follow us on Twitter VZWSupport

We're sorry to hear about your screen having been damaged. It's important to find the best options to get you a working phone. Let's see how we can help. Did you have insurance on this device? SheritaH_VZW Follow us on twitter VZWSupport

We're sorry to hear about everything you've gone through with the Note 7 and the recall. We definitely want you to feel confident that your Note 7 concerns will be handled properly. Let's gather more information. Are you planning to keep your current Note 7 or did you already return it to Verizon Wireless?

I rely on my WiFi a lot so I understand the urgency behind getting this fixed. We'll do our best and guide you through this process. You've tried quite a few steps now let's take a different approach. Please run a device health check by opening My Verizon Application. In order to run a device health check your My Verizon App has to be up to date. Go to the Google Play Store and tap the 3 lines located in the upper left. Select My apps and games. search for My Verizon and see if an update is available. If it is, then go ahead and update it and if there is not an option to update then you are good to go. 1. From the Home screen, tap the My Verizon app. 2.  Tap the Menu icon Menu icon (located in the upper-left) then tap Devices. Note If prompted, Sign in to your account. 3. Tap Select to choose the appropriate device. 4. From the Manage tab, tap Run health check. 5. From the Device Health Check page, tap any of the following items then follow instructions to make improvements: Note Items that can be improved are listed next to an exclamation mark inside a red or yellow circle. In your case you're looking for WiFI issues Post your findings here.

Mbryant, We hope that you're enjoying your time in London aside from the issue with the Note 7 recall. It's important that we provide accurate information on how to handle your Note 7. Since the devices are not allowed on airplanes at all, you must power them off and discard of them. We will have to place your phone on the lost/stolen list. Then, you'll have to provide proof that you were outside of the U.S. to avoid being billed for not returning the device. We'll be able to assist you with upgrading upon your return. Please let us know if you have additional questions.

We want to make sure your questions about the Note 7 accessories are answered. We appreciate your patience during this incident and want to help in the best way possible. We're sending Direct Messages because we have to review each situation case by case. Have you already received a $25.00 credit for the recall? You would have to reach out to the manufacturer of the case. They are subject to their own return policies.

Your concerns and safety are our top priority.  We want to take ownership of your device options and help you make an informed decision. We are encouraging customers to return their Note 7 but this is not a recall. Therefore, you can keep the current Note 7. Although it is not recommended, we don't want you to feel like you're powerless in this decision. Please let us know what questions you have about this process, SheritaH_VZW Follow us on Twitter VZWSupport

We want to always provide clear and concise information when it comes to our plans and products. Your trust means a lot to us and we want to work and get this back. Tell us about your specific incident where you feel information was misrepresented and how your account has been impacted. SheritaH_VZW Follow us on Twitter @VZWSupport