HUGUETTE's Posts

2 years ago when we got our iphones, we were specifically told the iphone was unable to function as a hotspot, so we would need the $60 fivespot to provide wifi.  We’d like to know if our iPhones were always hotspot capable, or if this feature resulted from a subsequent upgrade.  If the iPhones were originally hotspot capable, then the untruth told by the Verizon store agent resulted in 15 months of needless 3G 5spot service at a cost of $900. Last winter when our Verizon 3G became intolerably slow, we were compelled into 4G.  Verizon conveniently neglected to let us know we were thereby losing our unlimited data which immediately cost us $20 in over-limit GBs.  Also, we were later told there was no going back to 3G. Now, we learn our iphones could apparently have been used for 3G thereby eliminating the need for our $60 jetpack altogether and thereby saving another $360. We’d very much like to know if the misinformation we’ve gotten over the years was deliberate or just due to incompetent Verizon agents.  It seems strange such a high quality and successful wireless provider would deliberately tarnish it’s own image by misleading it’s customers. We’ve been using our iPhone 3G hotspot exclusively for a few days now with no appreciable loss of download speed. We’ll probably try to eliminate the jetpack altogether and thereby save $20 a month. We’ve learned a lot from this thread.  Our sincere thanks to all who contributed.

ChaunceyM_VZW Thanks for your response.  Yes, I've done several speed tests.  The iPhone4 speed is about 1M & the jetpack is between 4 & 20M.  I understand the iPhone4 can't be upgraded to LTE 4G.  Is there a newer iPhone that has LTE 4G? Thanks, Huguette

JenniferH_VZW Thanks for your response.  http://vz.to/1f8Kzih  worked fine on both of our iPhone4s.  One slight problem:  Download speed is 4 to 10 times slower with the iPhones than with the Jetpack.  Is there a way to remedy this?   Thanks, Richard

This morning I downloaded “Current Data Log” & found the total of the individual log entries about 100 KB lower than the indicated usage total.  Also, the “Current Data Log” shows no entries for 11/14/13 and 11/15/13.  My earlier downloads of “Current Data Log” show entries on both 11/14/13 and 11/15/13 and now they are gone.  Can you explain this discrepancy?   My usage since I began turning off the Jetpack when not online continues to be about 70KB per day and there have been no more huge log entries.

EvanO_VZW, Thanks for your response.  This sounds great, but I don't know how to make my iPhone4 visible to my MacBook Airport.  Can you explain how to do this or direct me to the instructions? Thanks, Huguette

MichelleL_VZW,   Thanks for your response.  We’re hoping we can reach a satisfactory explanation & thereby restore our trust in Verizon Wireless.  The conflicting responses we got from *611 & Verizon Store did little toward that end.   To answer your question:  We turn off the jetpack with the switch on top of the unit.  Prior to 11/10 we were leaving it on all the time.  Since then, we turn it off whenever we're not online.  We’ve been watching the data usage detail very carefully and, so far, we've had no more huge data amounts since the 1.3GB early on the 10th.   We’d be interested to learn if there is a simpler (perhaps automatic) way to turn off the jetpack.   Also, a forum response suggested we may not even need the jetpack since our iPhone 4 can be used as a hotspot.  When we got our iPhones, we understood the iPhone 4 didn’t have hotspot capability.  Which is correct?   We’ll look forward to your response.   Huguette & Richard